Welcome to Yardparty Brisbane

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Customer Service

Bookings:
To make a booking simply add the items your require to the shopping cart and specify the reservation dates  (Please Note:  The website will only allow bookings for products that are not currently allocated to another party or undergoing maintenance).  Next proceed through checkout and an order confirmation will be emailed to you.  A representative from our office will then contact you leading up to your event day to make final arrangements.  
Alternatively you can contact our office with an order or you can also download an order form, complete and sign this form then email back to us for processing. We will be in touch to confirm availability and collect payment. A small administration processing fee may apply.
Hire Basis:
All games are subject to availability and based on a 24 hour do it yourself hire without staffing.  24 hours is an estimation based on games being delivered/collected on the day requested and then picked up/returned on the following day.
If you need assistance from one of our activity leaders for your event this can be arranged with prior notice for a set fee per hour.  Please contact us directly if you require this service or select 'event staff' during the booking proceedure.
All games should be neatly packed and in a reasonably clean condition ready for return/pick up.  Hirers returning games that are excessively dirty or wet will be charged a cleaning fee [excessive dirt will need to be removed and games dried prior to collection].  This cleaning fee will be deducted from the security deposit and you will be notified of the amount by email when it is processed.
Payment:
Payment can be made by credit card, Paypal, cheque or Direct Deposit.  The total amount of the hire can be processed at the time of the booking however the minimum requirement is a 50% deposit to hold your booking with the balance payable 48 hours before the delivery or booking date. Please note that on credit card payments a 2.4% fee will be charged to your card. This is a PayPal processing fee for all credit card payments.
Payment selection can be made when processing your order on the website.  Cheques will only be approved subject to special conditions - please contact us for details.
Security Deposit:
A security deposit is payable at the time of booking to cover products against loss and damage.  The amount required will depend on the products hired and will be indicated in both the shopping cart and product description pages.
Though it is expected that there may be some wear and tear to throwing games due to their nature, games should be used according to guidelines.   The deposit may be used to cover the cost of damages resulting from inappropriate handling of games or cleaning if games are not returned in a reasionably clean condition.  
For credit card payments the amount will be charged and processed together with your payment.  For all other payment methods the deposit will be required prior to the hire commencing. All security deposits will be refunded once the items have been returned and checked to be in good order. Generally 2-3 business days.
Please inform us of any problems, breakages or missing parts when you receive your games hire, not after your event or after you return the items. All games are quality checked after each hire, If you receive any game items damaged or missing, you are to inform us imideatly after receiving them and before use. Failure to do so could result in additional charges at your expense.
Delivery and Collection:
Delivery/collection fees are applicable within our service area and are charged depending on the number of items ordered and delivery postcode. Standard charges can be calculated using the quote function on the shopping cart page or to get an estimate please call our office.
Standard Delivery Service: Standard charges are applicable for weekdays only . Additional charges may apply on Saturdays, Sundays and public holidays as well as 'same-day' drop off/pick ups.  Arrangements can be made for Friday deliveries and Monday collections; standard terms and conditions with respect to location and travel still apply.  All delivery/collection fees are based on ease of access to the venue and parking/loading facilities. If the event is at a park or the venue has stairs or is difficult to access additional charges may apply. Pleae check and consider our Priority Delivery Service in this case.
Priority Delivery Service: Please select our Proriety Delivery Service where a spacific delivery/collection time is required or set up/pack-down support is required. Our helpful staff will arrive at an agreed time to deliver and collect your items. This service is particuly helpful when your event is located at a park or if you have limited storage or transport options. 
Self Collection/Return: To avoid delivery charges you are welcome to collect from and return to our warehouse at Wellington Point 4160 (Monday to Sunday).  We will confirm the Pick-Up/Return location and suitable time closer to your event date. Failure to meet at the confirmed time may incur additional charges. Please consider the size of equipment you are collecting, if in doupt contact our management team for advice.
Age Limit:
Most games are suitable for age 6 and over, even adults!  With proper adult supervision younger children may use some products.
Bad Weather:
In the event of bad weather and the need to postpone an event you need to contact us 72hrs prior to your confirmed pick-up/delivery time. If we arrive on site and the decision is made to cancel the event due to poor weather, your payment will not be refunded.
If you postpone due to bad weather within 72hrs of the event, any preparation cost incurred for your booking will be charged and the balance will be converted to a credit against future bookings within 3 months of the original date.
Cancelation:
In the event you need to cancel your booking for any reason, 7 days notice must be provided in writing (text or email accepted) for a full refund minus any cost already incurred. Within the 7 days notice period full payment will be payable and the security deposit will be refunded in full.
Insurance, Liability & Responsibility:
`Life. Be in it` FunWorks trading under license as Yardparty Brisbane are insured for $20million of public liability. Our insurance and responsibility extends to limit of this policy only and it does not assume cover, responsibility for or in any way guarantee your event. Hirers should seek their own cover and assume their own responsibility for the event.
If staff from `Life. Be in it` FunWorks accompany the game hire and run the activities, they are suitably trained and qualified to supervise the set up, facilitate the games program and pack up the games and activities only and are covered with our insurance. It is the hirers responsibility to address all OH&S matters.
Event Consultant:
If you are planning an event and would like a representative from `Life. Be in it` FunWorks to assist you please call us on 1300 FOR FUN, that's 1300 367 386 or 0403 221 676
Disclaimer:
All prices are subject to change without notice.